Terms of service

Last updated: 26 October 2026

These terms explain shopping with Lobeko at www.lobeko.co.uk. Please read them alongside the information on the product page, our Returns & Refunds policy, Delivery Information and Privacy Policy.

About Lobeko and contacting us

You can contact Lobeko by email at lobekodesigns@gmail.com or by post at Unit 1 Audax Close, Clifton Moor, York, YO30 4RA, United Kingdom. Please include your order number when contacting us about an order.

Products and personalisation

Please check the product description, size, colour, options and personalisation details before ordering. Personalisation is included in the product price. We use the name or wording you submit, so please check spelling, capitalisation and any character limits shown on the product page.

If you notice a mistake after ordering, contact us immediately. We will check whether a change is still possible, but cannot guarantee changes because orders are processed quickly. This does not affect your rights if we supply an item incorrectly or it is faulty or not as described.

Prices, payment and availability

Prices are shown in pounds sterling (GBP). The total payable, including any applicable taxes, delivery charges and optional extras you select, is displayed at checkout before payment. Available payment methods are shown at checkout.

Products are subject to availability. If we cannot supply an item you have paid for, we will contact you and refund the amount paid for the item we cannot supply and any delivery charge that is no longer applicable.

Dispatch and delivery

We deliver within the UK only. We dispatch orders, including personalised items, within 24 hours, Monday to Friday. Delivery services, charges and estimated delivery times are explained on our Delivery Information page and shown at checkout.

Royal Mail delivery times are aims, not guaranteed dates. If your order is delayed or missing, contact us so we can help. This does not remove your statutory rights concerning delivery.

Changes and cancellations

Contact us immediately if you wish to change or cancel an order. Once dispatched, we cannot amend the order or stop its shipment. Your cancellation and return rights for non-personalised items still apply.

Personalised items are made to your requirements and are excluded from change-of-mind cancellation and returns. Your rights if an item is faulty, damaged, incorrect or not as described are unaffected.

Returns, refunds and problems with an order

For non-personalised items, you can cancel by telling us within 14 days of receiving the goods. You then have a further 14 days to return them. You do not need to give a reason. You are responsible for return postage for change-of-mind returns.

Our Returns & Refunds policy explains how to return an item, refund timing, delivery-charge refunds and help with faulty, damaged or incorrect items. Nothing in these terms limits your statutory consumer rights.

Optional cancellation form for eligible orders

You can cancel an eligible non-personalised order by sending a clear statement by email or post. You may use the following form, but do not have to:

To: Lobeko, Unit 1 Audax Close, Clifton Moor, York, YO30 4RA, United Kingdom; lobekodesigns@gmail.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Order number and description of goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if sent on paper:
Date:

Privacy and questions

Our Privacy Policy explains how we handle personal information. If you have a question or complaint about an order, email lobekodesigns@gmail.com so we can help.