FAQs

Personalisation

Is personalisation included in the price?

Yes—personalisation is free on all our products. Enter your chosen name or wording in the personalisation box on the product page and check the details carefully before placing your order.

Can I order without personalisation?

Yes—all our items are available without personalisation. Simply enter “No personalisation” in the personalisation box. If your product has more than one personalisation box, enter this in each box for any item you would like left blank.

Can I change my personalisation or cancel my order?

Please contact us immediately at lobekodesigns@gmail.com with your order number and the change or cancellation you would like to request. We’ll check whether it is still possible, but as orders are processed quickly, we cannot guarantee changes or cancellations can be made.

Once your order is marked as dispatched, we cannot amend it or stop the shipment. For non-personalised items, your cancellation and return rights still apply—please see the returns information below.

Dispatch and delivery

When will my order be dispatched?

We dispatch all orders, including personalised items, within 24 hours, Monday to Friday.

What delivery options are available?

Standard Royal Mail Tracked 48 delivery costs £1.99 and is free on orders over £40. Its delivery aim is 2–3 working days after dispatch.

You can upgrade to Royal Mail Tracked 24 at checkout for £2.99, with a next-working-day delivery aim after dispatch. Dispatch times still apply, and delivery dates are not guaranteed.

For full details, please see our Delivery Information page.

Where do you deliver?

We currently deliver within the UK only.

How do I track my order?

Once your order is dispatched, you’ll receive a shipping confirmation email with tracking information so you can follow its progress.

Gift wrapping

Do you offer gift wrapping and gift notes?

Gift wrapping is available on selected products for £5 per item, with an optional gift note included. Where available, you can add this service before completing your order.

Returns and help with your order

Can I return a personalised item?

We do not accept change-of-mind returns for personalised items. Please check your personalisation details carefully before ordering. If your item arrives faulty, damaged or incorrect, contact us so we can help. Your statutory rights are not affected.

Can I return a non-personalised item?

Yes. Please contact us within 14 days of receiving your item to request a return. You then have a further 14 days to send it back.

Customers are responsible for return postage when returning an item because they have changed their mind. These time limits do not restrict your statutory rights if an item is faulty or incorrect.

What if my item arrives faulty, damaged or incorrect?

Please email lobekodesigns@gmail.com with your order number, a description of the issue and, where possible, photos. We’ll look into it and help resolve the problem. This applies to both personalised and non-personalised items.