Returns & Refunds

If you need help with a return or a problem with your order, please email lobekodesigns@gmail.com with your order number.

Non-personalised items

If you change your mind, tell us within 14 days of receiving your item. You then have a further 14 days to send it back. You do not need to give a reason.

You may inspect the item as you would in a shop. Please take care of it and package it securely for its return. We may reduce your refund if handling beyond what is needed to inspect the item has reduced its value.

You are responsible for return postage for change-of-mind returns. We recommend keeping proof of postage.

Personalised items

We do not accept change-of-mind returns for personalised items. Please check your name, wording and other personalisation details carefully before placing your order.

This does not affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items

Please contact us with your order number, a description of the issue and, where possible, photos. We’ll help resolve the problem and arrange any necessary return. We cover reasonable return costs for faulty, damaged or incorrectly supplied items.

How to return an item

Email us to let us know you wish to return it, then send it securely packaged to:

Lobeko Designs
Unit 1 Audax Close
Clifton Moor
York
YO30 4RA

Please include your name and order number so we can identify your return.

Refunds

For change-of-mind returns, we’ll refund your original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel your whole eligible order, we’ll also refund the standard delivery charge you paid. Any extra paid for upgraded delivery is not refunded for a change-of-mind return.

Changes and cancellations

Contact us immediately if you need to change or cancel your order. We’ll check whether this is possible, but cannot guarantee it as orders are processed quickly. Once dispatched, we cannot amend an order or stop its shipment. Your cancellation and return rights for non-personalised items still apply.

Your statutory rights are not affected by this policy.